Delivery Policy

HiTHIUM Energy Storage Technology BD Ltd.
Effective Date: 25th July 2025

Thank you for choosing HiTHIUM Energy Storage Technology BD Ltd. This Delivery Policy outlines the terms for delivering products and services purchased through our authorized channels and website. By placing an order, you agree to the terms below.

1) Order Processing Time

  • Standard processing time: [1–2] business days from order/payment confirmation.

  • Large or customized orders (e.g., utility-scale batteries, cabinet systems, special accessories) may require [5–10] business days or as communicated in your Sales Order/PI.

  • Orders that include installation or site services will be scheduled after a site readiness check and advance payment as per quotation.

2) Delivery Methods

  • Inside Dhaka: Local courier, company logistics, or third-party freight as appropriate to weight/size.

  • Outside Dhaka (within Bangladesh): Reputed courier/freight services; for heavy items, palletized trucking.

  • Pickup: Customer or authorized representative may collect from our warehouse/showroom by prior appointment.

  • Digital delivery (if applicable): Licenses, documents, or software keys via email or customer account.

3) Delivery Charges

  • Charges depend on weight/volume, destination, and service level (standard/express).

  • Delivery fees, handling, insurance (if opted), and any local surcharges will be shown on the invoice/checkout.

  • For remote or restricted locations, additional charges and lead time may apply.

4) Shipping Addresses & Responsibility

  • Customers must provide accurate and complete shipping details (recipient name, phone, full address, landmarks).

  • HiTHIUM is not responsible for deliveries made to addresses provided incorrectly by the customer.

  • Address changes after dispatch are subject to carrier policies, feasibility, and additional charges.

5) Packaging & Dangerous Goods

  • Energy storage products (lithium batteries) are shipped per applicable DG/UN packaging and labeling requirements.

  • Some routes or carriers may restrict high-capacity batteries. We will advise alternatives if needed.

6) Delivery Confirmation & Tracking

  • Upon dispatch, customers receive a dispatch/tracking notification (where available).

  • For pickup, a release note will be issued to the authorized representative upon verification.

  • For digital items, delivery occurs via email/account access; the delivery timestamp in our system will serve as proof.

7) Inspection on Delivery

  • Before signing the Proof of Delivery (POD): Inspect cartons for visible damage, tampering, or shortage.

  • If damage/shortage is observed, note it on the POD and immediately notify HiTHIUM with photos/videos.

  • Hidden damage or manufacturing defects must be reported within 24 hours of receipt to qualify for assessment under our Return & Refund/Warranty policies.

8) Shipping Delays

  • We strive to meet all timelines; however, delays may occur due to weather, strikes, carrier capacity, customs, regulatory checks, or other external factors.

  • Such delays do not constitute a breach; we will keep you updated with the best available information.

9) Failed Delivery / Non-Delivery / Return to Sender (RTS)

  • If an order is returned due to incorrect address, repeated failed attempts, or unavailability of the recipient:

    • Re-delivery may be arranged upon payment of additional shipping/handling.

    • If the customer requests cancellation after RTS, applicable two-way freight and handling will be deducted from any eligible refund.

10) Split Shipments

  • For multi-item orders, we may ship available items first and the balance later to avoid undue delay. You will be informed in advance.

11) Risk of Loss & Title

  • Title passes to the customer upon full payment and dispatch (or pickup release), as specified in the invoice/contract.

  • Risk of loss transfers upon delivery to the carrier for shipments, or upon handover for pickup. Optional transit insurance is available upon request.

12) International / Export Orders (if applicable)

  • Export deliveries are subject to destination-country regulations, duties, and taxes payable by the consignee.

  • Additional documents (COO, MSDS, test reports) can be provided if agreed in the sales contract.

13) Installation & Commissioning (if included)

  • For systems sold with installation, our team will schedule a visit after site readiness (space, ventilation, electrical provisions).

  • Any access permits, lifting equipment, or special handling at site must be arranged by the customer unless otherwise quoted.

14) Contact Information

For questions about your order or delivery status:

  • Customer Service Email: support@hithiumbd.com

  • Hotline/Phone:+8809643447755

  • Address: 6th Floor, House #320, Road #21, Mohakhali DOHS, Dhaka.

Notes & Cross-References

  • This Delivery Policy should be read together with our Return & Refund Policy and Warranty Policy.

  • In case of any inconsistency, the Sales Order/Contract terms prevail.