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FREQUENTLY ASKED QUESTIONS
Yes, you will receive the exact product shown in the images. All our product photos are either taken in-house or provided directly by the manufacturer to reflect the actual item, including design, color, size, and features. We do not use generic or misleading photos. Our commitment is to provide authentic, accurate, and trustworthy product listings, so you can shop with confidence. If there's ever an issue, our customer support team is always here to help make it right.
🛍️ If Purchased from an Authorized Dealer
You will receive a printed or digital invoice at the time of purchase.
If not received, please contact the dealer directly and provide your name, contact number, and product serial number.
🌐 If Purchased Online (e.g., Daraz, Website)
Check your email inbox for an order confirmation or invoice (usually sent automatically).
Log in to your account on the respective platform:
Go to Orders or Purchase History
Click on the order to view/download the receipt
🧾 If Purchased Directly from Hithium Bangladesh
You should have received a digital invoice via email or WhatsApp.
If not, contact us at:
📞 +880 1711-994524
📧 hithiumbangladesh@gmail.com
Yes, we regularly restock Hithium products based on customer demand and production availability.
✅ Here’s what you can do:
Contact us directly for restock timelines of specific models (like HeroEE 2 or HeroEE 16).
Join our waitlist or request a pre-order option for upcoming shipments.
Follow us on social media or subscribe to our email updates to get restock alerts.
We deliver coast-to-coast across Bangladesh:
Dhaka Metro: 1–2 days
Other regions: 2–4 days
Delivery typically uses local courier services, ensuring prompt and secure handling.
